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The "outer loop" of Net Promoter System uses detailed analysis to look at new policies and processes that often cut across multiple business functions. The results: improvements that go beyond the individual or team.
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
Understanding the Net Promoter System
A systematic approach to fostering customer loyalty and employee performance can accelerate profitable, sustainable organic growth.