The Customer Confidential Podcast
The Value of Prototypes
Rob Markey shares some best practices for companies launching a Net Promoter® pilot in this short episode.
Creating a pilot or prototype is an essential part of designing a robust Net Promoter System®. These small-scale efforts allow a company to experiment with the system’s essential elements, helping the company to create an effective program it can expand to other parts of the organization. This Net Promoter System Podcast short shares some best practices for prototypes.
You can listen to the episode on iTunes or through the player above. Click here to view more episodes.
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
Tell us what you think
Did you like or dislike the latest podcast? Are there people you'd like to hear Rob interview? Let us know!
Want to hear more from today's loyalty leaders?
Explore more episodes of The Customer Confidential Podcast.
June 30, 2016