Group Chairman David Speakman has grown Travel Counsellors' business through the recession by applying a relationship-based approach to a transactional industry. "NPS® helps us build our business...it is a good measure of how you look after people."
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
What is it like to lead a culture of loyalty? Executives who use the Net Promoter System discuss the cultural change, growth and results they have observed at their companies.