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Treating Everyone Like “Tomorrow’s Boss”

FirstService Residential encourages its property managers to deliver top-notch service to all its clients.

By Fred Reichheld

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Treating Everyone Like “Tomorrow’s Boss”
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At FirstService Residential, executives have a saying: Today’s disgruntled resident is tomorrow’s board president. That’s why the property manager aims to deliver high-level service to all its customers. President Dan Wurtzel and chairman Gene Gomberg explain.

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