The Customer Confidential Podcast
Answering Listeners’ Net Promoter System® Questions
Rob Markey answers listeners' questions on everything from competitive benchmarks to best practices for following up with customers.
The Net Promoter Score® is a simple measure, but building a process and culture that results in deep customer relationships can be very complex. In this episode, I answer listeners’ questions on everything from competitive benchmarks to best practices for following up with customers.
You can listen to the episode on iTunes, Stitcher or through the player above.
Do you have a Net Promoter® question? Feel free to tweet it to me to @rgmarkey on Twitter or write it in the comments field below.
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
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November 11, 2016