The Customer Confidential Podcast
Herman Miller's Michael Ramirez and Pam Carpenter discuss the challenge of rallying employees around a single complaint and identifying the ROI of doing so, and how economics vary by customer segment.
Rob Markey checks back in with Herman Miller's Michael Ramirez and Pam Carpenter about how a small pilot had a big effect, the challenge of rallying employees to address a single complaint and identifying the ROI of doing so, why middle-management needs those numbers and how the economics vary by customer segment.
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