The Customer Confidential Podcast
In this short episode, Rob Markey explains how successful Net Promoter® companies hone their offerings to suit customers' needs and encourage customers to share their experiences.
Customer feedback has traditionally been used to evaluate performance, not necessarily improve it. The Net Promoter System®, however, seeks to empower employees by teaching them the skills they need to generate loyalty and enthusiasm among customers. Rob Markey explains how in this Net Promoter System Podcast short.
Net Promoter System®, Net Promoter Score®, Net Promoter® and NPS®are registered trademarks of Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc.
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