The Customer Confidential Podcast
Some people know how to connect with customers in a meaningful, genuine way. If you're not one of those naturally magnetic people, social expert Jordan Harbinger says you can learn these skills.
Some people have a knack for forming genuine human connections whether it’s with customers, colleagues or employees. They have a gift for making people feel special. The ability to speak with authenticity and authority might come natural to some people.
Fortunately, it’s a skill that can be learned, says Jordan Harbinger, cofounder of The Art of Charm, a program that teaches people how to improve their social skills. I recently talked to Jordan on the Net Promoter System Podcast.
Why should this matter to Net Promoter® companies? These skills are critical to delighting customers and engaging employees as Jordan explains in this episode.
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Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
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